For practices, clinics, and ambulatory operations
Score every AI agent in your front office and back office.
AgentScore reads scheduling and EHR-adjacent data and scores intake, prior-auth, and charting agents. The dashboard identifies which agents save clinician time and which generate denials, no-shows, or correction work.
Anonymization at ingest: identifiers are stripped before any aggregate analytics, and AgentScore never trains on identified rows.
The agents
What AI in healthcare ops typically looks like.
The same eight factors apply to patient-facing voice and front-office paperwork, with the governance hard cap weighted more heavily than in any other vertical.
Patient intake bot
Books appointments, captures insurance details, and runs eligibility checks before front-desk contact.
Scheduling assistant
Fills cancellations, manages waitlists, and reduces no-shows with timed reminders and reschedule offers.
Prior-auth handler
Drafts prior-authorization submissions from chart context, tracks status, and escalates pends to a human.
Charting copilot
Drafts the visit note from the conversation, formatted for the EHR and subject to clinician sign-off.
Care-gap recall
Reads panel data, contacts patients due for screenings or follow-up, and books the visit.
The signal
What we read from your scheduling system + claims feed.
AgentScore connects through OAuth or CSV, with Vapi for voice flows, and reads operational metadata rather than clinical chart content.
Signals read
Completed encounters
Agent-booked visits that closed in the EHR.
Denials avoided
Prior-auth or eligibility issues caught before the encounter.
Clinician time saved
Admin minutes returned to the provider per shift.
No-show rate
No-show rate on agent-booked versus human-booked appointments.
Override rate
Frequency of staff corrections to agent output.
Multi-site primary care · 9 clinicians · 3 ops agents
480 min
reported weekly time saved
7 pts
higher no-show rate
3 weeks
to close the gap
The reminder cadence was retuned and eligibility checks were moved earlier in the booking flow, and the clinician-time savings held under audit.
Governance
SOC 2 in progress
Type II audit under way. Interim report on request.
Read-only data access
Write access to a CRM, jobs platform, or call data is never requested.
Algorithm-only scoring
Every score is computed by the algorithm. Manual overrides do not exist.
Anonymized at ingest
Identifiers stripped before aggregate analytics. No training on identified rows.
Score your intake, scheduling, and charting agents.
Access is read-only and limited to operational metadata. PHI never leaves your system to compute the score.